Instagram Whatsapp Facebook
BOOK A CHEF

FAQ

General

We offer a new way of experiencing the dining scene by allowing you to enjoy a personalized gastronomic experience by the hands of a private chef in the comfort of your home! Anywhere in the world. Our vision has always been to allow the best culinarians to flourish out of the walls of a restaurant, by giving them the opportunity to share their talent with the world.

DNAchefs allows you to enjoy the experience of having a private chef anywhere in the world. As a guest, you simply fill in the details of your event in an easy and dynamic way, and the best four local chefs interested will respond with a personalized menu and budget for you. Once you decide on a candidate based on their chef profile, menu proposal, and conversation, you can reserve the experience and the chef will take care of the rest. 48 business hours after the service, DNAchefs sends the corresponding payment to the chef

A multicultural team of passionate foodies with more than 15 countries on board! From concierges, to chefs, to technology experts, we all have one thing in common: a hunger to create another way of enjoying the dining scene.

You can contact us through email, at info@takeachef.com, by mobile or whatsapp at +1 (844) , or directly through our chat box. Our concierge team will be more than happy to help you!

Chef Area

No you don’t!! At DNAchefs you are welcomed to sign up and offer your services as a private chef completely free of charge. We only earn a commission on each confirmed booking.

Anyone with academic training and considerable professional experience as a chef can offer their services through our platform. Our objective is to offer a wide range of chef profiles so that each guest can find the perfect candidate and menu for their specific needs (and cravings).

In order to receive service requests from prospective guests it is necessary to have a complete profile (meaning: profile picture, bio, and food gallery). Once validated by the DNAchefs team, you will begin receiving requests in your area! By responding to each request with your menu suggestion, you are granting permission to your guests to book you as their chef. After your experience is delivered, we will forward your payment by wire transfer; and off you go to the next one!

We recommend for you to be as quick as possible! Time is key here, because each guest will only receive a maximum of four proposals per request. Also, keep in mind that the platform prioritizes chefs with higher and faster response rates.

Now, what happens if you need to cancel a proposal you previously sent over? Well, act quickly! As long as your guest has not confirmed a booking, you can easily cancel your proposal. Once your guest has booked, it is not possible to cancel the booking except for a cause of force majeure.

The price of the experience is set by you as the Chef. We paved your way to obtaining new clients, but it is up to you to position your services in the best way possible, determining the value of your experience, and charging accordingly.

The total price should include:

  • Menu design
  • Transportation
  • Ingredients
  • Preparations and Table Service
  • Clean up

If your guests want any additional treats (drinks, service staff, silverware…) they should be charged separately as “additional services”.

The service must include:

  • Menu Design
  • Purchase of raw materials. The cost of the ingredients will not be included, the customer will reimburse you on the spot.
  • Preparation of the dishes at the diner’s home (there is the possibility of preparing a mise en place for menus that require long preparations).
  • Table service.
  • Clean up

If the client would like any additional service (drinks, extra waiter, tableware,…) it will be invoiced separately, adding the cost to the price.

All communication prior to the experience has to remain on the website. That way, there will be a record of the messages exchanged in case any incidents arose. Once the reservation is confirmed, contact information will be exchanged in order to finalize any remaining details. However, we recommend that you keep using the website to maintain said record.

All communications should remain within the platform before a service is confirmed, in adherence to the terms and conditions of DNAchefs. Failure to comply with this requirement may result in suspension or deactivation of your account.

Guest ratings are a key part of DNAchefs! After every experience, your guests will receive a survey to evaluate your Private Chef experience. The quality of your food, explanation of the dishes, clean-up, and interpersonal skills will all be evaluated. Great evaluations mean higher confidence for prospective guests! Which will be essential to the performance of your profile – our algorithm will be on your side.

We take your responsibility towards our mutual guests very seriously. DNAchefs bases its values on the mutual confidence between customers and chefs, that’s why we provide the tools of communication between both parties! We understand if something unexpected happens, but please never fail to communicate it beforehand. Failure to adhere to your promise as a chef of delivering a service, without a cause of force majeure, will result in a permanent deactivation of your account.

All our chefs should comply with their local tax regulations. Please consult your financial advisor for any tax obligations applicable to you.

Guest Area

Chefs with all kinds of backgrounds, experience, specialties, and services can be found on DNAchefs! We have 100 chefs available to you – there is someone for every taste. It is up to you to decide who is your perfect match based on the profile and conversation you have with each chef.

Well, enjoying an unforgettable culinary experience without leaving the comfort of your home! Whether it is a dinner between friends, a romantic night in, or a family reunion, this experience is sure to exceed your expectations. Win the batch of “the best host” while getting pampered yourself and enjoying the night! Shopping, cooking, setting the table and cleaning-up afterwards are all taken care of for you.

  • Menu design
  • Transportation
  • Ingredient cost
  • Ingredients
  • Preparations and Table Service
  • Clean up

Any additional service (drinks, service staff, tableware) will be billed separately.

  • Menu design
  • Sourcing of ingredients
  • Preparation of dishes at the diner’s home (there is the possibility of preparing a mise en place for menus that require long preparations).
  • Table service
  • Clean up

Cost of ingredients and any additional services (drinks, extra waiter, tableware,…) will be invoiced separately.

The moment you arrive at our site you will encounter a big “begin” button. This will be the beginning of your journey towards personalizing your Private Chef experience! We will ask for specific characteristics of your event such as: location, date, cuisine preferences, etc… and once you have provided this info, chefs from your city will send you menus that fit what you are looking for. Nothing is set in stone! You can change details with your chef all throughout. Once you reserve your preferred chef, all there is left to do is wait and enjoy.

Just so you know, we will exchange your contact information with the chef as soon as you confirm a booking so that you both can stay in touch! In the meantime, we will hold the payment to the chef until the experience is over with the intention of protecting you from any last-minute cancellation or misunderstanding.

You will have access to the profiles of all the chefs interested in serving you! You are welcomed to browse their biography, culinary photo gallery, and of course, reviews from previous guests. Use this information to choose the right chef for you! It is hard to think of a better judge for what you crave than yourself.

Of course you can! You have an internal chat with each of your prospect chefs. Feel free to ask as many questions as you need!

It is very unlikely for this to happen, but in case it does, don’t worry! We will either refund you fully, or help you find a new chef and menu similar to the one you originally requested – as you prefer. For more detailed information about this subject please jump to our cancellation policy.

Customer reviews are a key aspect for DNAchefs since they allow us to obtain objective information from our guests about the chef. At the same time, reviews help future customers to choose the chef most suitably equipped for their event.The day after the experience, the customer will receive a feedback survey to evaluate the chef. Reviews always go public! These are meant to help the chef showcase their talent, and improve their skills.

Cancellation Policy

Cancellations must be notified in writing to all parties involved (via DNAchefs internal messaging between chefs and clients) and to the DNAchefs concierge team at info@takeachef.com

  1. a) Cancellation policy for diners:

When the diner decides to cancel a reservation, the following scenarios may apply:

  • Reservations canceled up to 30 days before the time of the reservation: the entire value of the reservation will be refunded*
  • Reservations canceled between 8 and 29 days before the reservation: the diner can choose between receiving a 50% refund of the value of the reservation* OR rescheduling the reservation with the same chef within the following 90 days.
  • Reservations canceled less than 7 days before the scheduled date: no refund applies*

Refunds may take 3-5 business days to process after the cancellation notice. The same conditions will apply to the gift packs (experience, temptation and exclusive) offered in the “gift gastronomic experience” section. If you have any questions or if you need additional information, please do not hesitate to contact us at info@takeachef.com

  1. b) Cancellation policy for chefs.

As a chef on our platform, it is very important that you fulfill your commitments with the guests who reserved your menu proposal. We advise against canceling any reservations that you have previously accepted, as it can cause great inconvenience to diners and also affects the credibility of our website.

If you have no choice but to cancel a reservation, the following penalties may apply:

  • Your ranking on the platform will be negatively affected, meaning that you might receive less service requests.
  • There will be a 20% penalty on the next reservation.
  • Your calendar will not be available for the date of the canceled reservation.
  • You are subject to suspension from DNAchefs if you cancel more than 2 reservations in a six month period.

In any case, please contact the diner as soon as possible to inform them about the cancellation, as well as our concierge team at info@takeachef.com.

If a diner cancels their confirmed reservation, you will be entitled to receive one of the following compensations:

  • Reservations canceled up to 30 days before the scheduled date: The chef will not be entitled to compensation.
  • Reservations canceled between 8 and 29 days before the reservation: Depending on the diner’s decision, the reservation will be rescheduled within the next 90 days OR the chef will be compensated 50% of the total amount to be received.
  • Reservations canceled less than 7 days before the time of the reservation: The chef will be compensated 100% of the total amount to be received.

It is very unlikely for this to happen, but in case it does, don’t worry! We will refund you fully, or help you find a new chef and menu similar to the one you originally requested if you prefer. You can also request a coupon with no expiration date, to enjoy another event that DNAchefs at any given destination. *Please keep in mind that a reimbursement can take between 3-5 working days to process